Telephone Communication COMP 9454
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Online Course Additional Information Note
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Online Course Disclaimer
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Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy, and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.
Hours and Fees
Hours
18
Fee
$301.29, includes a non-refundable materials fee of $170
Upcoming Sections
21 Jul 2026 – 23 Aug 2026
Delivery Method:
Self-directed Online
Delivery Method:
Self-directed Online
Date(s):
–
Time:
—
Location(s):
Hours:
18
Fee:
$301.29, includes a non-refundable materials fee of $170
CRN Delivery Method Note:
Self-directed online classes use a learning management system (LMS) and offer teacher email support. A welcome letter with details about the LMS will be emailed to you. (Taxonomy note.)
Last Day to Register:
23 Aug 2026
- Contact Information
- Contact Department:
- Construction, Technology & Trades Department
- Email:
- cetechnology@georgebrown.ca
- Phone:
- 416-415-5000, ext. 4861
- Office Location(s):
- Casa Loma Campus, 160 Kendal Ave., Building C (CLC), Room C426
Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.